ROOM ESCAPE CANCELLATION POLICY

Quick Guide How to Reschedule or Change Your Game Reservation.

 

All sales are final and No refund will be issued in a case of cancellation. 

We use third-party services for booking and payment processors and we don’t have access to the payments until weeks after. This makes it difficult to process quick refunds. Therefore, the payments are non-refundable. 

We also can not offer a partial refund if someone from the group didn’t show up or arrived late. 

You have the right to reschedule your reservation at least 24 hours before the booking. You can reschedule your booking for any time in the future. If you don’t have a certain date in mind yet, you can have an open-date. Your reservation will be valid for up to a year from a date of purchase. Just give us a call to reschedule. You may only reschedule a game one time.