Customers asking questions

Most popular answers to the questions related to Escape Room concept and our policies

General questions

Q How challenging are the games? add_circle_outline

Our games are designed for average reservation groups of 5-8 people. The games have an advanced level but since our goal is to let players to experience the adventure from the beginning to the end, we do our best to provide necessary help if needed (we do not have limits on clues) and give some additional time if the schedule allows us to do so (if we do not have another reservation right after you). The number of players can be decided at your personal discretion but follow the guideline on our Home Page and consider your team’s experience level.

Newbies are highly recommended to come in groups of minimum 4 people or join other non-private reservations. 

Experienced players can still try to play with minimum required 2 people but take into consideration the difficulty level. Some puzzles might be challenging for four hands to accomplish and played best with 4 players. 

Q How long does each gaming experience last? add_circle_outline

All our Games last full 1 hour. However, it could be less for you or your team if you arrive late for your reservation. Please read our Policy FAQ "Reservation arrival time" for details.

Q Do the players actually get locked in a room? add_circle_outline

It is illegal to completely lock people in a room. Our Games are mission-based and do not require players to find a key from the main door to get out. I know, I know... One may ask, why is it called an "Escape Room" then?  However, we believe that the time of chaotic searching of random keys and struggling with padlocks needs to be gone. It is the time for new Games of a higher level that are scenario-based with truly immersive sets, themed environment and, most important, a logic that leads you throughout the Story-line and puzzles.  And yes, it is also done for the safety purposes of our visitors. 

Q How spacious are the rooms? Claustrophobic concern. add_circle_outline

We have spacious Gaming rooms that would comfortably fit the declared max amount of people in a booking system. 

Q What if I did not escape in time? add_circle_outline

Once the time is over, the Game is over, sorry. But... the good news is that If we do not have a reservation after your time-slot, we will let you play longer! That is another reason to come play on weekdays instead of weekends that are typically fully booked. 

Q Is it dark in the Rooms or does it get scary? add_circle_outline

None of our Games are scary or horror-themed. They are all family-friendly but don't think they are boring. The Games were designed to entertain all, from teenagers to elderly groups. They were made to bring you joy and excitement! Some puzzles may make you jump but rather from being surprised than spooked.  

It is also not dark in the Rooms. We understand that not everybody has the perfect vision and it might be hard to interact with game objects in a dark environment, thus we made sure to provide necessary lighting throughout the gaming experience. Nevertheless, lighting is a crucial part of immersiveness and it plays an important role when it comes to visual effects, so we do manipulate with lighting during some parts of the Game. If you have a serious concern about been in the dark, please address it to the Game Master in advance, so we can assist you at this matter. 

 

Q Anything special to have with me or wear? add_circle_outline

Absolutely not! The participants are not required to be dressed a certain way or bring anything with them.  You will not need to be crawling on the floor or climbing to the ceiling, unless you really want to, in order to successfully complete the Game.

Oh, but dressing up is always welcome! Did you know that we do a photo session after each Game? Yes, it is done right in the themed gaming environment with props and sets! The Game Master will assist the players by becoming a photographer. 
However, players are not allowed to take pictures on their cameras or phones, or do any  video recording of the Gaming Rooms. 

Q Can I buy an Escape Game Gift card? add_circle_outline

Yes! You can purchase a Gift Voucher on our website: https://dcescaperoom.com/escape-room-gift-vouchers

You can choose between 3 different forms of Vouchers:

  1. Electronic Gift Voucher – Just like a Groupon gift certificate, it gets Emailed. Choose value, place a custom message and this is it! The receiver will get an immediate Email with a Voucher code which can be applied once ready to place a reservation. It can be printed or forwarded by email.
  2. Printed Voucher – Comes printed on a hard paper card and placed in the gift envelope. You can pick it up in 2business days.
  3. Printed Voucher and shipping - Comes printed on a hard paper card and placed in the gift envelope. You can have it delivered by First Class USPS Mail with a tracking provided. Please allow 2 business days to process your request.

Q Who is it for? add_circle_outline

Adventurous people who like activities, trying new things, enjoy bonding with like-minded crew mates, and are up for challenges. Our venue patrons are groups of friends, families and colleagues who get together to solve the mysteries of the games. The difficulty level is designed for teams of mainly adults. If you get excited by solving complex problems and admire coming up with clever solutions in the heat of the moment, you will love the concept of these games.

QDo you host corporate team building events?add_circle_outline

We sure do! Many local big and small companies chosen us for their private event needs. Select one of the Team bonding packages, reserve a Party Room. If desired, order catering and bar.

QCan I celebrate Birthday at your venue?add_circle_outline

Of course, you can arrange a birthday celebration at our Escape Room center! Select one of the Birthday Party packages, reserve a Party Room, bring your own food, order catering and bar.

Q What are the general rules? add_circle_outline

Escape Room games are fun interactive live-games created to entertain and provide unique experience where players find themselves as characters of some adventures movie. Here is a typical procedure you need to follow when you decide to try it out:

Step 1 

You start with deciding which Game appeals to you most. Read the Story-lines for all available Games and browse through pictures and videos provided on our "Book now" page.

Step 2 

Once you made up your mind, see if you can gather a group to come with you. It is always best to come with your our team, rather than joining a group of strangers.

Step 3 

Alright, lets assume you got your team in. Now you make a reservation online by visiting "Book now" page on our website. Our booking system allows you to book a month in advance. If you are planning ahead than one month, please call us at (571) 598-5908 and our team will take care of that.

You have two types of reservations to choose from:

Pick a Private Game reservation, if you would like to play just with your team or have children 16 years old and younger. Price is based on the number of players (from 2 to 10 players).

Choose Mixed Group reservation, if you do not mind playing with other people who might join your reservation time. Set price of $28 per person (8 max).

If you have a special event, you could also reserve our Party Room. Learn more about Party Room packages here: https://dcescaperoom.com/private-party

By following the steps of booking, you will successfully complete the reservation. Double check the details before placing your order. If you book entire Room for your team, it is required to purchase all tickets at ones. A confirmation email with details should be received within 1 min. That email will have a URL link for out Liability Waiver that you need to share with all participants (or click this link http://web.cyberwaiver.com/59/cyber-raccoon). 

Step 4

Plan your trip and familiarize with our website "Directions" page that has parking instructions, pictures, and other useful information. If you are in charge of a group event, it is the time to show your team building skills and share all the above information with all participants that you are planning to bring with you. First time players may find the following gaming tips very useful: https://dcescaperoom.com/blog/escape-room/escape-room-tips-and-rules

Step 5

Come for your reservation at least 15 minutes in advance.

And last but not least 

Don't forget about our photo session after the Game, so dressing up is welcome. We take photos on professional camera and email a link to them within the next 3 business days. We send the team photos to the email you mention on your Waiver form.

Step 6

We are huge escape room enthusiasts and concept fans! Thus, our goal is not only to provide great unique experience to every visitor but also bring our vision into the industry with a different approach.

If you like our games and would like to support us in this effort, please leave your honest review on the below listed media. This will help us to be a trusted venue and will help with ranking on the Internet. We would love to create new cool games for you to come back, if we see that people like them and recommend to others.

Google: https://g.page/cyber_raccoon/review?rc

Yelp: https://www.yelp.com/biz/cyber-raccoon-escape-room-falls-church-2

TripAdvisor: https://www.tripadvisor.com/Attraction_Review-g57722-d15230604-ReviewsCyber_Raccoon_Escape_Room-Falls_Church_Virginia.html

Facebook: https://www.facebook.com/cyberraccoon/

Related to policies

Q Reservation arrival time add_circle_outline

The nature of the business and booking system associated with it does not allow us to provide any additional time to your gaming experience. It is very important that you come at least 15 min before the adventure so we can start the game on time. That 15 minutes will be spend for preparation, such as coat check and lockers, restrooms, filling up waiver forms (in case if you did`t do it in advance), brief introduction by the Game Master, additional payments (if needed), pre-game videos related to Story line, dress up, photo booth photographs (if desired), and so on. 

If you booked an entire Room and your team arrives late, unfortunately we will not be able to provide any extra time, thus that time will be deducted from your reservation. 

If you purchased single tickets to play with a mixed group of other people in a Room, you will just join the team. We will not wait for all players who booked the adventure, the Game will start exactly at  reserved time. 

In some rare situations, the reservation could start late due to our fault. We strive to make sure it does not happen. That could only happen in situations when previous team delays the game and so Room reset time extends, or we experience technical difficulties. In such situations we do our best to provide you with most comfortable waiting time by offering complimentary beverages and our Party Room, if its not booked for a private event. 

Q Can I cancel or change my reservation? add_circle_outline

All sales are final and No refund will be issued in a case of cancellation. 

You have the right to reschedule your reservation at least 24 hours before your booking. You may only reschedule a game one time.

Q Playing not sober add_circle_outline

It is absolutely Not allowed to play under the influence of alcohol or drugs. We reserve a sole exclusive right to cancel your reservation without any refund or rescheduling options, if you come not sober. No exceptions allowed! 


In a case of a  Private Event, when groups are allowed to bring beverages, drinking is only allowed after the Game and Not before the Game. This is every strict policy that we always abide so please take it into consideration. 

Q Can I bring extra people with me? add_circle_outline

Mixed group reservations are limited by the maximum number of participants declared on our Booking page. Therefore, no additional players can be added to such Games. 

Private Game reservations (it is when you book an entire Room) allow you to reserve a game for certain number of players starting from 2 till 10. Maximum number of people per room at a time can not exceed 10. However, if you reserved a private game for a smaller group and then decide to add players, you can do so for additional charge. Just contact us via life chat, email or call to bring up this question to us in advance and we would be happy to assist!

Q Any age limits for kids? add_circle_outline

We are family friendly! All ages can participate in mixed groups of kids and adults, such as families. Adults are the main players but kids do participate in a game and enjoy it. There is nothing scary in our rooms that is meant to frighten the players but we use sound and lighting special effects that could possible scary some younger impressionable children.  

Private reservation is required for groups with kids under 16 years old.  

Parties of just kids have a minimum 16 years old age limit. All participants must be 16 years and older. Minors must be accompanied by an adult during the game. This minimum age was set due to difficulty level of the games and not due to kid’s behavior. It's impossible to create a game that is equally fun and challenging for groups of 10 years old and 30 years old players, so we had to choose. We do modify some clues for the teams of just teenagers to fit their level but most puzzles are just too difficult for younger children to solve that is why there is a limit. Read more about this policy on our blog: https://dcescaperoom.com/blog/escape-room/escape-rooms-are-not-for-kids

Infants are allowed with private reservations only. Please take into consideration the risks for newborns. Escape Room facility is a crowded indoor area with germs, loud music and noise. Please take all necessary precautionary measures in advance. We do have a baby changing station in one of the restrooms and allow strollers in the Gaming Rooms. However, we currently do not provide high chairs or booster seats.